Dear Members,

Kindly be informed that MATTA had recently issued a press statement, urging Airlines to provide standard refund instead of individual airlines credit note or voucher. MATTA is actively engaging the government to bring forward the concerns of IATA Accredited Agents in the tourism industry by compiling the data pertaining to outstanding refunds status. 

Herewith, we are conducting a simple survey amongst members seeking your cooperation in providing the following details in this survey. 

Google Form link as below: 

Kindly note the above information will be kept confidential for the use by MATTA only, and when we engage with the government during this period of time. 

We seek your kind cooperation for these information, and trust that you can submit your response by Friday, 24 April 2020, attn Nurashikin Abdul Halim at [email protected].

Thank you.  


Blogs by:
ROC: 1105482-D / KKPL No: 7849
Level-8.03, Menara TA One, 22, Jalan P. Ramlee,
50250 Kuala Lumpur. (Click here for map)
Phone: +603-2164 5555     Fax: +603-2181 8481

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Dear Members,
Kindly be informed that MATTA received email from Tourism Australia with regards to the Australian Government had recently  introduced of new border control measures and travel restrictions aimed at controlling the spread of the coronavirus.   

At this time these measures are focused on outbound travel from China. Specifically, foreign nationals (excluding permanent Australian residents) who are in mainland China, are not allowed to enter Australia for 14 days from the time they have left or transited through mainland China.  

Australian citizens, permanent residents and their immediate family are still be able to enter Australia, but are required to self-isolate for 14 days from the departure from China.  

The above measures are current, but this is an evolving public health issue. Advice and restrictions could change. We encourage all travellers visiting or planning to visit Australia to seek the most up-to-date travel and health information prior to departure, and remain informed about changing conditions while in Australia.  

Tourism Australia maintains a travel alert section on which contains updated information on the latest travel advisories impacting Australia, and this currently includes COVID-19.     They would like to share the following information with you about the coronavirus:  

  • The World Health Organization (WHO) has declared the coronavirus outbreak a Public Health Emergency of International Concern.
  • The Australian Government has issued a travel health alert as a precaution, based on the latest and best medical advice.
  • Australia’s travel advice to China is at ‘Level 4 – Do Not Travel’.
  • Australia has in place temporary border restrictions for travellers arriving from China (as of 21 February 2020). These measures are being reviewed on a weekly basis. 
  • In Australia, there have been a small number of confirmed cases of coronavirus.
  • The Australian Government is monitoring the outbreak closely.
  • All Australian airports are open and, with the exception of flights to and from China, all international air services into Australia are operating as normal.
  • Australia has well-established measures and safeguards in place to deal with the threat of viruses including at our airports.
  • If you wish to apply an Australia ETA, you may do it as its valid for 12 months and multiple entry. Please submit your Australia Eta at
  • For more information visit the Australian Department of Health’s website.

  If your clients have any concerns about travel to Australia during this time, they strongly encourage you to refer them to the travel alert section or the Australian Department of Health’s website.  

Thank you.    

VP Outbound Term 2019 – 2021

Blogs by:
ROC: 1105482-D / KKPL No: 7849
Level-8.03, Menara TA One, 22, Jalan P. Ramlee,
50250 Kuala Lumpur. (Click here for map)
Phone: +603-2164 5555     Fax: +603-2181 8481

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How To Apply an Australia ETA Visa at Home For Only RM25?

Update 8 April 2020: Latest news from iAdventure Escape Tours And Travel Sdn Bhd, the charge is RM25/pax!

Update 6 March 2019: For visa verification, please read:

Update 3 May 2018: I just came back from Adelaide, Australia on 1 May. Applied for a visa from this website again, it is RM25/pax. Entering smoothly with the ETA. No question from the immigration officer. Please go ahead and apply. BTW, the website interface has changed but still easy to use. Happy holiday!

Update 29 Aug  2017:  Nur, a reader on this blog post mentioned she walked-in to apply for 9 pax’s visa. You may check her comment below. She provided the full address and website of the travel agent (which is also the one I have introduced here). For those who worry the website is a scam, please walk-in and get it done at the office. The price is the same, RM25/pax.

**For whom would like to know where to check your visa validity, I apologize that I do not know any. You may ask Mr. Google for assistance.

Update 11 Aug 2017: A friend of mine has visited Perth this early July. She applied through the website I introduced here. No issue going in and coming out from Australia. Still, the same answer, if you are worrying this is a scam, DO NOT apply!

Update 9 Jun 2017: 
These 2 years, I have received tons of comments and IMs, as well as e-mail asking me is this a scam? My answer is still the same!!!! For me, this is NOT a scam!!!!! Again, I would like to highlight the following:

1. This is NOT an advertorial post. I share my personal experience of how I apply my visa to AUS.

2. Commenters who asked if this is a scam under this post have no update if they have an issue even though I tried to follow-up. So, I can only assume they do not have an issue.

3. No complaint/feedback at all from readers telling me, they couldn’t enter AUS after applying for a visa through the agent. The only feedback I have gotten is the application fee has increased from RM20 to RM25 now.

4. DO NOT apply, if you really worry and think this is a scam. As said, I didn’t face any issue to enter AUS, and no feedback saying they couldn’t enter AUS. So, if you do not trust it, DO NOT apply. Head to the Embassy and apply it is the safest way.
If you encounter any problem to enter AUS because of the visa is not valid, please please please let me know so I can update here and avoid others to apply through the agent in future. 

Update 21 Nov 2015: 
Received emails, IMs and comments, possibly you are also worried if this company is valid. FYI, I went to Perth on 14 Nov and return to KL on 20 Nov. No issue happened. So, go ahead reading the guide below on applying for Australia Visa with only RM25! If you still need bits of help, do not hesitate to shot me a message!

Despite weak currency, we still love traveling. I have booked tickets to Perth, Australia which will be in the coming November. In this post, I am going to show you how to apply for Australia Visa at home. Guess what? It is only RM25!   It is not the first time I will be traveling to Australia; however, the first time to settle visa myself. I have been asking around on how my friends apply. One of them applied via walk-in. Another one applied online. Googled it and found iAdventure Escape Tours And Travel Sdn Bhd. I was shocked that it is only RM25/person! Remember my parents paid RM50 last time and I checked the embassy website saying to have AUD20. It is unbelievably cheap! I admit I thought it was a scam; so checked their review and also WhatsApp for inquiry. Finally, I decided to take it. Below are the steps to apply for Australia Visa at home.

Step 1: Go to

Step 2: Click “Apply Now” from the menu bar.

Step 3: Fill in your details. Make sure all are correct before submitting them. Click “Submit ETA” at the bottom. Note – Date format is DD/MM/YYYY

Step 4: After submitting, the website will take you to the “Payment Page”. You can pay via credit card. If you do not have a credit card, call them at +603-21645555 and get Bank account details. You must send your payment details to the agency’s email at [email protected]

Step 5: After the success of the payment, you will be seeing the confirmation page along with the Application ID (AVSxxxxxx). If you submit the application with the business hours (MONDAY – FRIDAY 9 am to 6 pm) then you can expect the approval within the same days before 11 pm. Otherwise, expect within 24 hours. Australia ETA also has an express application service for higher fees of RM50 and ETA approval comes within 1 hour.

Hope this simple guide helps the miserable one. I have compared a few agencies, iAdventure Escape Tours And Travel Sdn Bhd is the cheapest! Their response was fast too when I asked them questions. If you are going to Australia or you know one who is going to Australia, don’t forget to share them the awesome news of applying for Australia Visa at such a cheap price.

ROC: 1105482-D / KKPL No: 7849
Level-8.03, Menara TA One, 22, Jalan P. Ramlee,
50250 Kuala Lumpur. (Click here for map)
Phone: +603-2164 5555     Fax: +603-2181 8481

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My Australia ETA has been Rejected, what should I do now?

There could be a number of reasons why Australian immigration will not approve this visa, so our suggestion is to contact them by following these instructions. 

The Australian High Commission in Kuala Lumpur has a new, dedicated email address for all matters relating to ETA applications. 

ETA Applications referred to the Australian High Commission

If your application for an Electronic Travel Authority (ETA) was lodged online (via or through a travel agent and you received a system message advising you to “refer to Embassy”, you will need to send the following MANDATORY information to the Department.

ETA Application Requirements

  1. Completed ETA Additional Information Request Form (click here to download the form); and
  2. A copy of the ETA applicant’s passport biodata page (the page with the passport holder’s details and photo) and passport observation page; and
  3. A copy of the screenshot of the ETA referral screen (if available).

The Department also requires you to provide additional information to determine that you genuinely intend to visit Australia for tourism or business visitor purposes.  You are required to provide:

1.         A statement and itinerary regarding your intended stay in Australia.  Please include evidence of any arrangements made (if any).

2.         A list of your immediate family members (including full names and dates of birth), indicating which of these family members will be traveling with you.

3.         Please provide details of other traveling companions or people accompanying you on the trip other than family members.  Please include their full name and date of birth.

4.         Provide details of all family, friends and contacts in Australia.  Please include their full names and dates of birth. Please indicate if they are Australian citizens or permanent residents.  If not, please indicate visa status and reason for their stay in Australia.

5.         Evidence of your employment. This should be:

a.         A statement from the employer that indicating your annual salary and that you have approved leave for your travel to Australia, or

b.         If you and/or your sponsor are self-employed, business registration documents and financial records for the business (such as bank statements).

If you are not employed, please provide other evidence of your financial capacity or evidence from the person who supports you (including evidence of your relationship with that person).

6.         Bank statements showing at least the previous two months’ transactions.  Please include all bank accounts that you and/or your sponsor hold.

Applications that do not include the above material will experience delays, or may be decided on the basis of material already before the Department of Home Affairs.

You must e-mail a complete application to [email protected].

If you need further information, please contact:
Australia ETA Visa Malaysia
Level-8.03, Menara TA One
22, Jalan P.Ramlee,
50250 Kuala Lumpur
Phone: +603-2164 5555
Google Map:
Email: [email protected]

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