SURVEY ON AIR TICKET REFUND ISSUE DUE TO COVID–19 PANDEMIC

Dear Members,

Kindly be informed that MATTA had recently issued a press statement, urging Airlines to provide standard refund instead of individual airlines credit note or voucher. MATTA is actively engaging the government to bring forward the concerns of IATA Accredited Agents in the tourism industry by compiling the data pertaining to outstanding refunds status. 

Herewith, we are conducting a simple survey amongst members seeking your cooperation in providing the following details in this survey. 

Google Form link as below:https://forms.gle/Yz2pLDtEHakLH6Fh8 

Kindly note the above information will be kept confidential for the use by MATTA only, and when we engage with the government during this period of time. 

We seek your kind cooperation for these information, and trust that you can submit your response by Friday, 24 April 2020, attn Nurashikin Abdul Halim at [email protected].

Thank you.  

SHAZLI AFFUAT GHAZALI

Blogs by:
IADVENTURE ESCAPE TOURS AND TRAVEL SDN. BHD.
ROC: 1105482-D / KKPL No: 7849
Level-8.03, Menara TA One, 22, Jalan P. Ramlee,
50250 Kuala Lumpur. (Click here for map)
Phone: +603-2164 5555     Fax: +603-2181 8481

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